PM Help handles every message for you — drafted, prioritised, ready to send — before you sit down.
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Leaking kitchen tap — Unit 12A
Tenant: Sarah Chen
Draft ready
Tenant acknowledgement + owner request. Form pre-filled.
Every issue: emails, calls, decisions.
One wrong call — you manage the fallout.
Hours gone chasing approvals and updates.
Every situation already has a next step.
Incoming message
High urgency · Received 11:07 PM
Tenant: Sarah Chen · Unit 12A, 18 Riverside Rd
"Water is spraying under the kitchen sink. The cabinet is getting wet. Can someone come tomorrow?"
Choose an action
Acknowledge tenant + notify owner for repair approval
Log for scheduled maintenance — non-urgent
Draft ready
Tenant acknowledgement and owner repair approval request — both drafted.
Form pre-filled: Maintenance request form pre-filled with property address, issue description, and urgency level.
Review and send.
Tenant acknowledged. Owner notified. Waiting for approval.
Incoming message
General · Received 9:02 AM
Owner: David Park · 14 Hillcrest Ave
"Just checking in on 14 Hillcrest. How are the tenants going?"
Choose an action
Send latest inspection summary from property record
Schedule a routine inspection before responding
Draft ready
Owner update drafted. March inspection summary auto-attached — no retrieval needed.
Review and send.
Owner updated. Inspection summary attached. Nothing outstanding.
From tenant to tradie to owner — one case, handled automatically.
Active case · automatically grouped
"The kitchen sink has been leaking under the cabinet for two days. It's getting worse."
Draft ready
Acknowledgement to tenant + repair approval request to owner — both drafted.
"Yes, go ahead and get it fixed. Keep it under $500."
Draft ready
RFQ to 3 tradies — pre-filled with property details, issue scope, and $500 approved budget.
Form pre-filled: Maintenance request form pre-filled with property, tenant contact, and access times.
"Happy to help. Quote is $380 all-inclusive — parts and labour."
Draft ready
Acceptance confirmation and date request to tradie — drafted.
"Available Tuesday 20th or Thursday 22nd, both 9 AM–12 PM."
Draft ready
Booking confirmation to tradie + access notice to tenant — both drafted. Pet note added from property record.
Form pre-filled: Attendance form pre-filled with confirmed date, time window, and access details.
Case closed. Repair confirmed for Tuesday 20th.
The same case handled manually takes around 60 minutes of active PM work. With PM Help: 10 minutes. At an average AU PM salary of $70k, that’s ~$30 saved per case. Five similar cases a week adds up to ~4 hours and ~$150 in agency time — every week.
Built on real QLD, NSW & VIC workflows
Designed with Australian PMs, not around them. Every workflow reflects how agencies actually handle maintenance, repairs, and owner approvals.
Aligned with AU tenancy law
Maintenance response times, owner notification requirements, and access notice rules built with QLD, NSW, and VIC tenancy legislation in mind.
You approve everything. Always.
Nothing is sent without your explicit sign-off. PM Help prepares and drafts — you review, edit, and send. Full audit trail on every action.
Limited early access for Australian agencies — onboarding in batches.
No automatic sending. Your approval, every time.